Frequently Asked Questions

We take all major credit cards (Visa, MC, Amex, Discover), plus Apple Pay, Google Pay, and PayPal—whichever makes checkout easiest for you.

Zip us an email at hello@moandmilo.com with your order number and name. If your package hasn’t left our studio yet, we’ll happily tweak or cancel it and issue a prompt refund.

Yes. We’re required to collect sales tax (or VAT for international customers) wherever applicable. Tax is calculated automatically at checkout so there are no surprises.

All items are printed on demand and made just for you!

As a growing small business, please allow 5–8 business days for your order to arrive. You’ll receive an order confirmation email right after purchase, and another notification once your item(s) has shipped.

We appreciate your patience and support—it means the world to us!

First, check with neighbors and local carriers (they’re parcel-hiding pros). Still stumped? Email us, hello@moandmilo.com, within 7 days and we’ll open a trace or arrange a replacement

Unused items in original condition can be returned or exchanged within 15 days of delivery. Digital downloads and sale items are final, but if something’s wrong, let us know—we’ll make it right.

Absolutely! Shoot us an email, hello@moandmilo.com and we’ll reserve your preferred item while we await the original.

Snap a quick photo of the issue and email it to hello@moandmilo.com within 7 days. We’ll send a free replacement faster than Milo can chase a squirrel.