Frequently Asked Questions

What payment methods do you accept?

We take all major credit cards (Visa, MC, Amex, Discover), plus Apple Pay, Google Pay, and PayPal—whichever makes checkout easiest for you.
How do I update or cancel an order I just placed?

Zip us an email at hello@moandmilo.com with your order number and name. If your package hasn’t left our studio yet, we’ll happily tweak or cancel it and issue a prompt refund.
Do you charge sales tax or VAT?

Yes. We’re required to collect sales tax (or VAT for international customers) wherever applicable. Tax is calculated automatically at checkout so there are no surprises.
How long will my order take to arrive?

As a growing small business, we require 2–3 business days for processing, plus 5–7 business days (U.S.) or 10–20 business days (international) in transit. During launches or holidays, a tiny delay is possible—thank you for cheering on a small, human-run business!
How can I track my package?

The moment your order ships you’ll receive an email with a tracking link. (Some services don’t scan at every stop, but we’ll keep you posted either way.)
My package says “delivered,” but I don’t have it—help!

First, check with neighbors and local carriers (they’re parcel-hiding pros). Still stumped? Email us, hello@moandmilo.com, within 7 days and we’ll open a trace or arrange a replacement
What’s your return window?

Unused items in original condition can be returned or exchanged within 15 days of delivery. Digital downloads and sale items are final, but if something’s wrong, let us know—we’ll make it right.
Can I exchange for a different title or size?

Absolutely! Shoot us an email, hello@moandmilo.com and we’ll reserve your preferred item while we await the original.
My book arrived damaged—what should I do?

Snap a quick photo of the issue and email it to hello@moandmilo.com within 7 days. We’ll send a free replacement faster than Milo can chase a squirrel.
Do you offer wholesale pricing?

Yes! Independent bookstores, boutiques, schools, and libraries are our favorite partners. Discounts start at 10 copies and scale with volume.
Is there a minimum order quantity (MOQ)?

Our MOQ is flexible—tell us what you need and we’ll build a quote that fits.
Can I request a sample?

Sure thing. Sample copies are invoiced at regular wholesale cost and credited back on any follow-up order of 25+ units.
Do you provide dyslexia-friendly or large-print editions?

Every title uses a clear 16-pt sans-serif font on matte paper to reduce glare. We’re exploring a true large-print line—join our mailing list for updates!
Are the stories intentionally written for neurodivergent children?

Yes. The author is autistic and with ADHD family members, so every plotline celebrates different thinking styles rather than pathologizing them. Mo often models autistic traits (routine, sensory focus, analytical problem-solving) while Milo embodies ADHD strengths (spontaneity, creative risk-taking). The friendship shows how contrasting brains can complement each other.
What design features support neurodivergent readers?

16-pt, open-shaped sans-serif typeface for easier letter recognition Matte, low-glare paper to reduce visual fatigue Clear visual sequencing—action flows left-to-right, page-to-page so kids can predict “what’s next”
How do you make sure the portrayal of autism and ADHD is authentic—not a stereotype?

Mo & Milo is rooted in lived experience. I’m autistic myself, and several close family members have ADHD—so the routines, sensory quirks, and spur-of-the-moment bursts you see on the page come from real life, not a checklist. Each draft is road-tested with a small circle of neurodivergent friends and relatives (autistic and ADHD). Their first-hand notes guide every revision. As the series grows, I’m expanding that circle to include more autistic and ADHD educators, therapists, and parents so each new book reflects an even wider range of voices. Authenticity here isn’t a one-time stamp—it’s an ongoing conversation.
Do the books address sensory sensitivities?

Yes—Mo & Milo stories already highlight two common sensory styles: Mo prefers predictable routines and quiet spaces, so you’ll see her choose the same breakfast bowl and step away when the garbage truck roars by. Milo thrives on big sensory input—splashes through sprinklers, sniffs every mailbox—which sometimes means he has to pause and refocus. We’re actively adding more tools (think calming checklists, “focus frame” exercises, and comfort-zone activities) to future titles so families and classrooms can practice strategies right alongside the pups. Join our newsletter for sneak peeks as those features roll out!
Customer-service hours

Monday – Friday, 10 AM – 4 PM PT (Pacific Time).
Where can I share feedback or a photo of my happy kid & pup?

Tag us on Instagram @moandmilobooks or drop your pics in an email—we do a daily tail-wag when we see them!
What personal data do you collect—and why?

Only what’s needed to process your order (name, address, email, payment details) plus optional opt-in for our paw-some newsletter. We never sell or trade your info.
How is my payment information protected?

Checkout is encrypted end-to-end. We never see or store your full card number—our payment processor handles that vault.
Can I request that you delete my data?

Absolutely. Email hello@moandmilo.com from the address on file and we’ll erase your personal data (except records we’re legally required to keep, e.g., completed tax invoices).
Last Pup-Print Update: May 1, 2025

We review policies every season to keep things clear and fair.